Creating a Billing Support Request

Create a billing support request using Support Management. Use a billing support request to address any issues with invoices, payments, subscriptions, and usage.

Note

Support requests are available to paid accounts only. Customers using only Always Free resources and customers using Free Tier accounts aren't eligible for Oracle Support. If you need support, use Support Chat and Cloud Customer Connect.

1. Open the Help menu () and then click Create a Support request.
  
  You can also click the Support button () and then click Create Support Request.
  
  If you're already on the Support Center page, then click Request Help on that page.
2. If you're directed to the Support Chat panel, then provide the following information.
  
  Enter a brief description of your issue.
  
  Relevant information is displayed. You might be able to resolve the issue at this point.
  
  Live agent and support request options are available for all but Free Tier customers.
  
  If you need more help, click Support request.
  You're prompted to choose a type of ticket.
  
  Select Billing Support.
  The Support Options panel opens with the Billing Support tab selected. If you created the (technical or billing) support request from a resource detail page, then the request automatically includes relevant details about the resource from the General Information section of the resource detail page.
3. For Billing Support Request Summary, enter a title that summarizes the issue. Avoid entering confidential information.
4. For Describe Your Issue, provide a brief overview of the issue.
5. To display detected details for the support request (technical or billing support), click Show the information we've gathered.
6. Click Create Support Request.
The detail page opens for the submitted request.

My Oracle Support reviews the request and sends a confirmation email to the address provided in the primary contact details. If Oracle requires more information about your request, then a follow-up email is sent to the address provided in the primary contact details.

Use the oci support incident create command and required parameters to create a billing support request:

oci support incident create --problem-type ACCOUNT --compartment-id <compartment-ocid> --csi <customer-support-identifier> --description <text> --severity <level> --title <text> [OPTIONS]

With line breaks:

oci support incident create \
--problem-type ACCOUNT \
--compartment-id <compartment-ocid> \
--csi <customer-support-identifier> \
--description <text> \
--severity <level> \
--title <text> \
[OPTIONS]

For a complete list of parameters and values for CLI commands, see the CLI Command Reference.

Run the CreateIncident operation to create a billing support request. Set problemType to ACCOUNT.

Oracle Cloud Infrastructure Documentation

Creating a Billing Support Request