Getting Details for a Support Request

Get the details for a support request in Support Management.

    1. Open the Help menu (Help menu) or click the Support button (Support button), and click Visit the Support Center.
      The Support Center page opens, listing technical support requests (Technical).
    2. To view another type of support requests, click the corresponding option, such as Billing or Limits.
      You can also click View All Support Requests and then click the option for the type of support requests you want to view.
    3. Click the name of the support request that you want.
      The details page for the support request opens.
  • Use the oci support incident get command and required parameters to get details for a support request:

    oci support incident get --incident-key <support-request-id> [OPTIONS]

    With line breaks:

    oci support incident get \
    --incident-key <support-request-id> \
    [OPTIONS]

    For a complete list of parameters and values for CLI commands, see the CLI Command Reference.

  • Run the GetIncident operation to get details for a support request.