Oracle Cloud Infrastructure Documentation

Getting Details for a Support Request

Get the details for a support request in Support Management. Visibility of support requests is controlled by the support request's associated user group and the privileges assigned to the current user account.

    1. Open the Help menu (Help menu) or click the Support button (Support button), and click Visit the Support Center.

      The Support Center page opens, listing technical support requests (Technical).

      Support requests that were migrated to My Oracle Cloud Support are indicated by values in the Migrated SR Number column.

      A "[Read-only]" label for a support request indicates that your user account is limited to view privileges within the user group that's specified for the support request.

    2. To view another type of support requests, click the corresponding option, such as Billing or Limits.
      You can also click View All Support Requests and then click the option for the type of support requests you want to view.
    3. Click the name of the support request that you want.

      The details page for the support request opens.

      A "[Read-only]" label for a support request indicates that your user account is limited to view privileges within the user group that's specified for the support request. To update the service request, ask the Customer User Administrator (CUA) to assign you edit privileges within the related user group.

  • Use the oci support incident get command and required parameters to get details for a support request:

    oci support incident get --incident-key <support-request-id> [OPTIONS]

    With line breaks:

    oci support incident get \
--incident-key <support-request-id> \
[OPTIONS]

    For a complete list of parameters and values for CLI commands, see the CLI Command Reference.

  • Run the GetIncident operation to get details for a support request.