Oracle Cloud Infrastructure Documentation

Requesting a Service Limit Increase for Oracle US Government Cloud and Oracle US Defense Cloud

Learn how to request a service limit increase for Oracle US Government Cloud and Oracle US Defense Cloud tenancies.

The US Government Cloud and the US Defense Cloud provide a highly secure, enterprise-scale cloud, isolated from the commercial cloud. The US Government Cloud and the US Defense Cloud both support regulatory compliant, mission-critical public sector workloads, and includes FedRAMP High Joint Authorization Board authorization and DISA Impact Level 5 authorization. This authorization provides compliant, highly secure, and resilient infrastructure and solutions for United States federal, state, and local government, and government-affiliated entities.

OCI services in the commercial cloud, the US Government Cloud, and the US Defense Cloud have the same functionality, however with some notable differences between both the clouds, including how to request a service limit increase.

Service Limits

Your tenancy has a set of service limits configured for the tenancy. A service limit is the quota or allowance set on a resource. For example, your tenancy has a maximum number of compute instances per availability domain. For more information, see Service Limits. You can view your tenancy's limits, quotas, and usage in the Console.

To view your tenancy's service limits

  1. In the Console, open the navigation menu, and click Governance and Administration.

  2. Under Tenancy Management, click Limits, Quotas and Usage.

This page displays resource limits, quotas, and usage for the specific region, by service. You can use the filter lists at the top of the list to filter by service, scope, resource, and compartment.

To request a service limit increase, open a support request. The following sections describe the prerequisites and steps to open the support request. To help you in the process, download the Limit Increase Request template, an excel file that identifies the information required when requesting a service limit increase. You can fill out this template and then upload it when you create the service request.

Prerequisites

Request a MOS Account

You need to have a MOS account to open a support request. If you don't have an existing MOS account, use the following steps to create a MOS account.

  1. Navigate to http://support.oracle.com.

  2. Click Register as a new user.

  3. Complete the form, ensuring that you use your government or company email address.

  4. Click Create Account.

Note

Oracle support manually reviews account requests, so it can take a few days for your account to be created.

Request or Verify Your CSI Number

After you have created a MOS account, you need to verify if you have a CSI (Customer Support Identifier) number and if not, request a CSI number. The following steps describe how to do this.

Tip

Your CSI number is available in the onboarding email you received from Oracle.

  1. Navigate to http://support.oracle.com, click Login to My Oracle Support, and sign in with your MOS account.

  2. Click Settings.

    Note

    Depending on the display you're using , the Settings tab might not be visible on the initial screen. If you don't see Settings, click More to display the tab.

  3. On the Settings tab, in the Personal section on the left side of the page, click My Account.

  4. If the CSI number exists, as shown in the following screenshot, you don't need to request one. If no CSI number exist, click Request Access.

    Create or Verify CSI number

Create a Service Request

Use the following steps to create a service request for a limit increase. Step 7 includes instructions to upload a file with the request details. You can use the Limit Increase Request template to create this file.

  1. Navigate to http://support.oracle.com, click Login to My Oracle Support, and sign in with your MOS account.

  2. Click the Service Request tab, as shown in the following screenshot.

    Service requests tab

  3. On the Service Request tab, click Create Technical SR.

  4. Select the following options from the menus:

    1. Service Type: Select Oracle Cloud Infrastructure.
    2. Service Name: Select the appropriate option for your organization.
    3. Problem Type: Select OCI Limits, and then select Limit Increase Request from the sub menu.

    See the following screenshot for these options:

    Create Technical SR form

  5. Click Next.

  6. On the Solutions page, click Continue, as shown in the following screenshot.

    Solutions page

  7. Click I have an issue and then select None of the Above.

  8. Click Continue, uploaded the file you created using the Limit Increase Request template, and then click Next.

  9. Specify your contact details, and then click Submit.