Setting Your Mobile Number for Account Recovery

You can provide a mobile number that IAM uses to help you recover your account. This way, if you have to regain access, then IAM sends a one-time passcode in a text message to this mobile number. You enter this passcode to recover your account.

  1. Select the Profile menu (Profile menu icon), which is on the upper-right side of the navigation bar at the top of the page, and then click My profile. In the My profile console, click Security.
  2. In the Account recovery options pane, go to Mobile number.
  3. Select Configure.
    Note

    If you don't see Configure, then you have already set your mobile number as an account recovery factor.
  4. In the Mobile number field of the Mobile number dialog box, select a country code for your mobile number, enter the mobile number to use to recover your account, and then click Text me.
    IAM sends a passcode in a text message to this mobile number.
    Note

    Don't enter any non-numeric characters for your mobile number. For example, if your mobile number is 212-555-1212, then enter 2125551212.
  5. After you receive the passcode, enter the passcode in the text field that appears below the Mobile number field, and then click Verify.
    Note

    If you didn't receive the passcode, then click Resend. IAM resends the passcode to your mobile number.