Downloading a Diagnostic Bundle for a Roving Edge Infrastructure Device

Describes how to download a completed diagnostic bundle for a Roving Edge Infrastructure device to your local computer.

Using the Device Console

Open the navigation menu and select Node Management > Diagnostic Bundles. The Diagnostic Bundles page appears. All the diagnostic bundles are listed in tabular form.
Click the diagnostic bundle that you want to download. The diagnostic bundle's Details page appears.
Click Bundles under Resources. The Bundles page appears.
Wait until the diagnostic bundle is in a Completed state, then proceed to the next step.
Click the the Actions menu () to the right of the diagnostic bundle and select Download Bundle. The Download Diagnostic Bundle dialog box appears.
Click Download. The diagnostic bundle is downloaded to your local computer as a tar.gz file. This file is encrypted. You must decrypt it before you can forward it to Oracle Support.
Open a command prompt window and navigate to where the diagnostic bundle was downloaded on your computer.
Decrypt the diagnostic bundle by running the following command at the prompt:
```
openssl enc -aes-128-cbc -d -K $encryption_key -iv $encryption_key -in /tmp/bundle.tar.gz -out /tmp/decrypted-bundle.tar.gz
```
where $encryption_key is the encryption key you can access from the device's Serial Console. See Displaying the Serial Encryption Key.
Open an Oracle Support Request and upload the decrypted diagnostic bundle as part of your support request ticket. See My Oracle Support for more information.