Troubleshooting Partner Portal

Adding a new version creates a new copy of the listing. The original listing isn’t affected. However, you can’t have more than one working copy of a listing at a time.

You create a new working version of your listing, edit the listing to include details about your updated app or service, and then submit it to Oracle for approval.

You can edit the notification information only if you’re assigned the partner administrator role.

To change who gets notification email:

1. Sign in to Oracle Cloud Marketplace Partner Portal.

2. Click My Company, and then click Edit.

3. Change the email address listed in the Notification Email field.

4. Click Save.

Ensure that you have followed all the instructions to become a Marketplace publisher, which includes setting up your Oracle Cloud Infrastructure account. See Registering as a Marketplace Publisher. If you still don't see the option to create Oracle Cloud Infrastructure application listings, write to marketplace-help_us_grp@oracle.com. In your email message, share your company name and describe the problem.

To update your company logo, you edit the information on the My Company page. You can access the My Company page and update your company logo only if you’re assigned the partner administrator role.

In Oracle Cloud Marketplace, your company logo displays on the PROVIDER tab. The logo is displayed against a white background.

Here are the requirements for your logo:

• Background: Transparent or solid

• Dimensions: 115 pixels by 115 pixels (1:1 aspect ratio)

• Supported File Types: BMP, GIF, JPEG (JPG), PNG

• Maximum File Size: 5 MB

To update your company logo:

1. Sign in to Oracle Cloud Marketplace Partner Portal.

2. Click My Company, and then click Edit.

3. Click Upload Icon, browse your files, and select the new image file for your logo.

4. Click Save.

Your assigned role doesn’t have the required privileges. The My Company link displays in the navigation bar only if you’re assigned the partner administrator role.

Your assigned role doesn’t have the required privileges. The Users link under the My Company link displays in the navigation bar only if you’re assigned the partner administrator role.

To redirect the Get App link to an external URL:

1. Sign in to Oracle Cloud Marketplace Partner Portal.

2. Click Listings.

3. Click the Started tab, and open the app listing for editing.

4. Click the Get App tab.

5. Click Edit in the Download Information section.

6. Select the Redirect to an external URL option, and enter the URL.

7. Click Save.

You can’t use Oracle Cloud Marketplace Partner Portal to change the name of your company because your company name is associated with your Oracle Partner Network account and membership.

If you must change your company name, then send an email to:

marketplace-help_us_grp@oracle.com

Here are some reasons why you can’t edit the fields:

• Have you completed all the required fields in the header and saved the information? Required fields are marked with an asterisk (*). The header is surrounded by a dashed box. You can’t edit the other fields on the form, upload icons, add videos and screenshots, or upload a banner until you enter information into all the required fields and click Save. After that’s done, the Upload, Edit, and Add options will be active so you can continue to update the listing.

• Are you editing the fields in another section? You must close the section (either by saving or canceling your changes) before you can edit the information in another section. Only one section can be active for editing at a time. Otherwise, the Upload, Edit, and Add options aren’t active.

That’s correct. You can’t edit a customer's review.

You can, however, sign in to Oracle Cloud Marketplace, go to the RATINGS tab for the app or service listing, and add a comment to the customer's review.

In addition, if you think a particular review is inappropriate, click Report Abuse and complete a report form to alert Oracle Cloud Marketplace administrators.

Well, you can stop looking. Oracle Cloud Marketplace administration configures the apps and services displayed in the Featured section on Oracle Cloud Marketplace. You don’t have the option of paying to have your listing featured.

At this time, we don’t offer any billing options. You handle all transactions between you and the customer. On the bright side, we don’t charge a transaction fee or a commission so you get all proceeds from the sale.

No problem. It happens to all of us.

To reset your password:

1. Go to the Oracle Cloud Marketplace Partner Portal Sign In page.

   http://cloud.oracle.com/partner

2. Click the Forgot Password? link.

3. Follow the instructions.

Here are a few reasons why you might not be able to sign in to Partner Portal:

• Are you entering the user name and password for your Oracle account? Your user name is the email address you specified when registering for an Oracle account.

• Are you typing your user name and password correctly? Passwords are case-sensitive. Make sure you aren’t pressing the Caps Lock key.

• Has your administrator created a Partner Portal account for you and assigned you a role? By default, the person who registered to become a publisher for Oracle Cloud Marketplace is assigned the role of partner administrator. The administrator can then add accounts, assign roles, and grant access to other users in the company.

Reports are displayed only after report data is available for your listings.

Here are some possible reasons why:

• Have you completed all the required fields in the page header (top section) and saved the information? Required fields are marked with an asterisk (*). You can’t upload the icon until you enter information into all the required fields and click Save.

• Are the icon dimensions, file type, and size correct?

  • The icon must be 130 pixels by 130 pixels (1:1 aspect ratio).

  • The supported file types are BMP, GIF, JPEG (JPG), and PNG.

  • The maximum file size is 5 MB.

Your publisher permissions determine whether you can create listings for apps, for services, or for both.

When you registered your company and became an approved marketplace publisher, you selected the type of offerings you wanted to be able to publish: apps only, services only, or both apps and services.

So, if your company is registered to provide only apps and you click Create Listing, then the form for creating an app listing opens immediately. You don’t have any choice in this case. However, if your company is registered to provide both apps and services, then you can choose which type of listing (app or service) to create.

Here’s the difference:

• You delete a listing that hasn’t been published to Oracle Cloud Marketplace. You can delete any listing that is in progress. The status may be started, submitted for approval, approved, or waiting to be published.

• You withdraw a listing that has been published to Oracle Cloud Marketplace. Withdraw removes the listing from the marketplace. The withdrawn listing is saved and archived. You can view the withdrawn listing from the Archived tab in the Listings page. You can republish a withdrawn listing at any time, or you can update the withdrawn version, resubmit for approval, and then publish the new version.