Oracle Cloud Infrastructure Documentation

Viewing Outage Details

View details for an outage.

Location: On the Availability List view at Customer and Service Level. For more information on how to access the Availability List view.

By default, the Availability List view provides data for the current month. To see data for a different period of time, use the page time selector in the upper right corner, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Each record in the Availability List view displays the following information:

  • The unplanned outage or service interruption description, including the change request or service request number and a very brief description of the request entered in My Oracle Support

  • Any published Root Cause Analysis (RCA)

  • The number of corrective actions (CA) suggested for each outage type. The number of corrective actions that are still to be implemented is displayed in green, while the number of corrective actions that have been implemented is displayed in orange.

  • The service the unplanned outage or service interruption is associated with

  • The environment the unplanned outage or service interruption is associated with

  • The change request or service request number entered in My Oracle Support

  • The date and time when the outage started

  • The duration of the outage

To see the full outage or service interruption details, as well as details about the associated RCA investigation and any CAs recommended by the Problem Management team, click the record corresponding to the change request or service request whose summary you want to see. A new page opens, providing the following information:

  • The header shows the outage ID, the outage problem description and the impact level.

  • the Summary tab provides details about the outage:

    • MOS Ref#: Indicates the identification number assigned to the change request or service request in My Oracle Support.

    • Service: Indicates the service where the outage occurred.

    • Environment: Indicates the environment where the outage occurred.

    • Production Readiness Status: Indicates the readiness status of the production environment, at the time the outage occurred.

      Can be one of the following:

      • Production Ready.

      • Not Production Ready (SDM Action Required).

      • Conditional Production Ready (SDM Action Required).

      • Not Applicable.

      • New.

      • Work in Progress.

      • Not displayed.

      • PR Service is Unavailable.

      • Instance Not Found.

    • Scope - Type: Indicates the extent to which the outage affected your organization's production services (complete, service interruption), and the type of outage (unplanned).

    • Outage Start Date (UTC): Indicates the time when the outage started.

    • Duration @ Oracle (Minutes): Indicates the time Oracle spent on resolving the incident.

    • Duration @ Customer (Minutes): Indicates the time spent waiting for the customer to perform a specific action related to the outage.

    • Total Duration (Minutes): Indicates the total outage duration, and is the sum of the Duration @ Oracle and Duration @ Customer intervals.

    • Resolution Method: Provides a short description of how the outage has been resolved.

    • Resolution Type: Indicates what required intervention as a result of the outage.

    • Outage ID: Specifies the outage identifier from Cloud Automation Platform outage tracking system.

  • the Root Cause Analysis tab provides details about the in-depth investigation of the outage:

    • Problem: Provides a short description of the outage.

    • Category: Indicates the root of the problem.

    • Component: Indicates the component at the root of the problem.

    • Resolution: Describes how the problem has been fixed.

    • Comments: Provides additional information regarding the problem and resolution.

    Note

    The Root Cause Analysis tab is displayed only for outages with RCA details published in Cloud Management Portal, under the Outage Tracking tab. Such outages carry the RCA indicator next to the outage ID corresponding to a record in the Availability List view.

  • the Corrective Actions tab shows the corrective actions (CA) recommended by the Problem Management team, helping you plan corresponding changes into your roadmap. Both open and closed CAs associated with your outages and service interruptions for the specified time period are displayed.

    Oracle Pulse shows the following details for each corrective action related to a published RCA:

    • RFC #: Indicates the MOS RFC number the CA is associated with. Click this number to open the View RFC page on the My Oracle Support portal.

    • Subject: Provides a very brief description of the change request, as entered in My Oracle Support.

    • Severity: Indicates the severity level of the RFC. Available options include:

      • 1-Critical

      • 2-Significant

      • 3-Standard

      • 4-Minimal

    • Status: Indicates the status and substatus of the RFC.

    • Schedule Start Date (UTC): Indicates the date when the change request is scheduled to begin.

    • Schedule End Date (UTC): Indicates the date when the change request is scheduled to complete.

Click Export in the upper right corner to export data, as explained in the Exporting Data section in Working with Oracle Pulse.