Exadata Cloud@Customer: Customer Maintenance Contacts

  • Services: Database
  • Release Date: Sept. 23, 2020

Maintenance contacts are required for service request based communications for hardware replacement and other maintenance events.

Add a primary maintenance contact and optionally add a maximum of nine secondary contacts. Both the primary and secondary contacts receive all notifications about hardware replacement, network issues, and software maintenance runs.

You can promote any secondary contacts as the primary anytime you want. When you promote a secondary contact to primary, the current primary contact will be demoted automatically to secondary.

For more information, see: