This API enables the customer to Update an Incident


oci support incident update [OPTIONS]

Required Parameters

--activity-type [text]

This is the action to be taken on the ticket. Acceptable values are (CASE SENSITIVE) NOTES, EMAIL_OUTBOUND, EMAIL_INBOUND, CLOSE, UPDATE, PROBLEM_DESCRIPTION

--comments [text]

String text field with the comment you wish to add to the ticket. Must put the string in quotes.

--csi [text]

The Customer Support Identifier associated with the support account.

--incident-key [text]

Unique identifier for the support ticket.

--ocid [text]

User OCID for Oracle Identity Cloud Service (IDCS) users who also have a federated Oracle Cloud Infrastructure account.

--type [text]

At this time the only valid type is activity. Eventually this will be expanded to include things like attachment.

Optional Parameters


Perform update without prompting for confirmation.

--from-json [text]

Provide input to this command as a JSON document from a file using the file://path-to/file syntax.

The --generate-full-command-json-input option can be used to generate a sample json file to be used with this command option. The key names are pre-populated and match the command option names (converted to camelCase format, e.g. compartment-id –> compartmentId), while the values of the keys need to be populated by the user before using the sample file as an input to this command. For any command option that accepts multiple values, the value of the key can be a JSON array.

Options can still be provided on the command line. If an option exists in both the JSON document and the command line then the command line specified value will be used.

For examples on usage of this option, please see our “using CLI with advanced JSON options” link: https://docs.cloud.oracle.com/iaas/Content/API/SDKDocs/cliusing.htm#AdvancedJSONOptions

--homeregion [text]

The region of the tenancy.

--if-match [text]

For optimistic concurrency control. In the PUT or DELETE call for a resource, set the if-match parameter to the value of the etag from a previous GET or POST response for that resource. The resource will be updated or deleted only if the etag you provide matches the resource’s current etag value.

Example using required parameter

Copy the following CLI commands into a file named example.sh. Run the command by typing “bash example.sh” and replacing the example parameters with your own.

Please note this sample will only work in the POSIX-compliant bash-like shell. You need to set up the OCI configuration and appropriate security policies before trying the examples.

    export activity_type=<substitute-value-of-activity_type> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/update.html#cmdoption-activity-type
    export comments=<substitute-value-of-comments> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/update.html#cmdoption-comments
    export csi=<substitute-value-of-csi> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/update.html#cmdoption-csi
    export incident_key=<substitute-value-of-incident_key> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/update.html#cmdoption-incident-key
    export ocid=<substitute-value-of-ocid> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/update.html#cmdoption-ocid
    export type=<substitute-value-of-type> # https://docs.cloud.oracle.com/en-us/iaas/tools/oci-cli/latest/oci_cli_docs/cmdref/support/incident/update.html#cmdoption-type

    oci support incident update --activity-type $activity_type --comments $comments --csi $csi --incident-key $incident_key --ocid $ocid --type $type