Oracle Cloud Infrastructure Documentation

Returning the Export Appliance to Oracle

Learn about the steps for shipping the transfer appliance to Oracle after the data transfer has occurred.

Ship phase indicator for data export

This topic describes the tasks associated with shipping the export appliance back to Oracle after you have copied your data to your data center. The Infrastructure Engineer role typically performs these tasks. See Roles and Responsibilities.

Note

You can only run Oracle Cloud Infrastructure CLI commands from a Linux host. This differs from running CLI commands for other Oracle Cloud Infrastructure Services on a variety of host operating systems. Appliance-based commands require validation that is only available on Linux hosts.

Shutting Down the Export Appliance

Shut down the export appliance before packing up and shipping it back to Oracle. Using the terminal emulator on the host machine, select Shutdown from the appliance serial console.

Downloading the Shipping Label

You can request a shipping label for returning the export appliance to Oracle and subsequently print it when needed. Use this feature when you cannot use the shipping label that came with the export appliance because it is lost or no longer usable.

Note

The actual pickup window times in the generated return label can differ from the times you enter. Oracle uses the same address that the appliance was shipped to for the pickup as well.

Using the Console

  1. Open the navigation menu and click Migration & Disaster Recovery. Under Data Transfer, click Exports. The Export Jobs page appears.

  2. Choose a Compartment you have permission to work in under List scope. All export jobs in that compartment are listed in tabular form.

  3. Click the export job whose associated export appliance you want to download a return shipping label.The export job's Details page appears.

  4. Click Request Return Shipping Label. The Request Return Shipping Label dialog box appears.

  5. Use the Calendar tool to enter dates and times for the following fields:

    • Pickup Window Start Time: Enter the beginning of the window of time when the selected carrier can pick up the export appliance from the customer site. The pickup window start time you enter must to be at least 48 hours after requesting the label.

    • Pickup Window End Time: Enter the end of the window of time when the selected carrier can pick up the export appliance from the customer site.

  6. Click Request. The Request Return Shipping Label dialog box closes and theDetails page reappears with the Details field displaying Return Shipping Label Requested.

    Oracle processes the return shipping label request with the selected carrier. When the return shipping label is ready for download, the Details field displays Return Shipping Label Available. A download link for the label appears in the Return Shipping Label URL field.

  7. Click the download link in the Return Shipping Label URL field and print it when you are ready to return the export appliance.

You can update the requested return label if the status of the request is Return Label Requested. Refer to the export appliance's Details page to view the current status.

Using the CLI

Use the oci dts appliance request-return-label command and required parameters to request a shipping label for returning the appliance to Oracle:

oci dts export request-return-label --pickup-window-start-time pickup_window_start_time --pickup-window-end-time pickup_window_end_time --job-id job_ocid

pickup_window_start_time is the beginning of the window of time when the selected carrier can pick up the appliance from the customer site. The pickup window start time you enter must to be at least 48 hours after requesting the label.

pickup_window_end_time is the end of the window of time when the selected carrier can pick up the appliance from the customer site.

Use the following format for the all the dates: "yyyy-mm-dd hh:mm". All times given must be UTC.

For example:

oci dts export request-return-label --job-id ocid1.datatransferjob.oc1..exampleuniqueID --pickup-window-start-time "2023-04-21 08:00" --pickup-window-end-time "2023-04-21 17:00"
Changing the state of the transfer appliance to RETURN_SHIPPING_LABEL_REQUESTED
{
  "data": {
    "appliance-decryption-passphrase": "********",
    "appliance-delivery-tracking-number": null,
    "appliance-delivery-vendor": null,
    "appliance-return-delivery-tracking-number": null,
    "appliance-serial-number": null,
    "bucket-access-policies": [
      "POLICIES CREATION IN PROGRESS"
    ],
    "bucket-name": "MyExportJobs",
    "compartment-id": "ocid.compartment.oc1..exampleuniqueID",
    "creation-time": "2020-06-18T17:24:13+00:00",
    "customer-shipping-address": {
      "address1": "2300 Oracle Way",
      "address2": null,
      "address3": null,
      "address4": null,
      "addressee": "Example, Inc.",
      "care-of": "Robert Smith",
      "city-or-locality": "Austin",
      "country": "USA",
      "email": "rsmith@example.com",
      "phone-number": "6035550100",
      "state-or-region": "TX",
      "zipcode": "78741"
    },
    "defined-tags": {},
    "display-name": "MyExportJob1",
    "first-object": null,
    "freeform-tags": {},
    "id": "ocid1.datatransferapplianceexportjob.oc1..exampleuniqueID",
    "last-object": null,
    "lifecycle-state": "INPROGRESS",
    "lifecycle-state-details": "RETURN_SHIPPING_LABEL_REQUESTED",
    "manifest-file": null,
    "manifest-md5": null,
    "next-object": null,
    "number-of-objects": null,
    "pickup-window-end-time": "2023-04-21T17:00:00+00:00",
    "pickup-window-start-time": "2023-04-21T08:00:00+00:00",
    "prefix": null,
    "range-end": null,
    "range-start": null,
    "receiving-security-tie": null,
    "return-shipping-label-uri": null,
    "sending-security-tie": null,
    "total-size-in-bytes": null
    },
  "etag": "1--gzip"
}

You can update the requested return label if the status of the request is Return Label Requested. Refer to the import appliance's Details page to view the current status. See Getting an Import Appliance's Details.

Packing and Shipping the Export Appliance to Oracle

Return the export appliance to Oracle within 30 days. If you need the appliance beyond the standard 30-day window, you can file a Service Request (SR) to ask for an extension of up to 60 days.

Important

Review and follow the instructions that were provided in the transit case with the appliance.

To pack and ship the export appliance:

  1. Unplug the power cord from the power source and detach the other end of the cord from the export appliance.

  2. Disconnect the appliance from your network.

  3. Remove the return shipment tamper-evident security tie from the transit case.

  4. Place the appliance, power cord, and serial cable in the transit case.

    Warning

    Oracle recommends assistance lifting and placing the appliance back into the transit case. The total shipping weight is about 64 lbs (29 kg) and appliance weight is about 38 lbs (17 kg).

  5. Close and secure the transit case with the return tamper-evident security tie.

  6. Loop the top of the plastic tie-on tag with return shipping label through the handle of the transit case. Remove the protective tape from the back of the tie-on tag, exposing the adhesive area on which to secure the tag onto itself. Use the provided zip tie to secure the tie-on tag to the handle.

  7. Return the transit case to FedEx by doing one of the following:

    • Drop off the packed, sealed, and labeled transit case to an FedEx Authorized ShipCenter location or a nearby FedEx Office location. Obtain a receipt from the vendor to certify transfer of custody.

    • Schedule a pickup with FedEx at your location. Ensure that the transit case is packed, sealed, and labeled before FedEx arrives for pickup.

Tracking the Export Appliance Return

Use your shipping carrier's tracking feature to following the progress of your export appliance after you return it to Oracle.