Errors Encountered When Enabling Database Management for External Databases

Here's an error you may encounter when enabling Database Management for External Databases.

404 timeout error

If this error is displayed when running the Management Agent installation script with the response file, here's the likely cause and what you can do to resolve the issue:

Cause: This issue may occur when a proxy server is configured to communicate between the external host and Oracle Cloud Infrastructure. Additional networking investigation will have to be done to update the response file with the correct ProxyHost configuration.

Solution: Check connectivity between your external host and Oracle Cloud Infrastructure using the following options:

  • Run a call from your external host to the Oracle Cloud Infrastructure region you're deploying the agent in, using the appropriate endpoint. For information on endpoints, see Management Agent API documentation.

  • Check HTTPS communication from the host on which the agent is to be deployed to allow outbound communication. For information on HTTPS communication checks, see Network Prerequisites.

When using a proxy server, update the ProxyHost value in the response file and retry the operation.