Oracle Cloud Infrastructure Documentation

Registering Your CSI for Oracle Cloud Infrastructure

To submit support requests, your MOS account must be associated with your tenancy CSI number.

If you already added the CSI for Oracle Cloud Infrastructure, these steps don't apply to you. If you previously registered for My Oracle Support but need to add the CSI for Oracle Cloud Infrastructure, the provisioning process registers your CSI for you, but if you want to register your CSI manually, you can follow these steps.

Tip

Before you begin this procedure, have your CSI number available. Not sure what that number is or how to locate it? See Finding Your Customer Support Identifier (CSI).

  1. Go to https://support.oracle.com and sign in.
  2. Navigate to the My Account page: Go to your user name at the top of the page, open the menu, and then click My Account.
  3. The Support Identifiers region displays the accounts that your user name is associated with.
  4. Click Request Access.
  5. Enter a Note to the Approver and the Support Identifier (your CSI), and then click Request Access.
  6. For Organization Name, enter the first five characters of the name of the organization that owns the Customer Support Identifier (listed in the Welcome letter), and then click Validate. The request is sent.

The status of the request is pending until you receive approval from the Customer User Administrator (CUA).

For more information about signing in and using My Oracle Support, see Registration, Sign In, and Accessibility Options in My Oracle Support Help.

Finding Your Customer Support Identifier (CSI)

The following steps explain how to locate your CSI number.

The Customer Support Identifier (CSI) number is generated after you purchase Oracle Cloud services. You can find this number in several places, including in your contract document and also on your tenancy details page. The CSI number is required to register and log support requests in My Oracle Support.

To find your CSI number:

  1. Select the Profile menu (Profile menu icon), which is on the upper-right side of the navigation bar at the top of the page, and then click Tenancy: <your_tenancy_name>.

  2. The CSI number is displayed in the Tenancy Information section.

    Tenancy Details page showing CSI number