Filtering Records
Identify change requests of interest using a filter.
See the following sections:
The selected filter is automatically remembered across the Changes menu, at all levels of information. However, if you select an individual environment in the List view and then move to another view, the filter returns to the default selection (All Environments).
Filtering Records by Environment Type
To see only the change requests related to either production or non-production environments, use the environment filter on the Dashboard, List and Chart views at Customer and Service Level to select the type of environments for which you want to generate your reports, as follows:
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All Environments: At Customer Level, use this option to see the open change requests for all the environments across all your services. At Service Level, use this option to see the open change requests for all the environments associated with the selected service. This is the default selection.
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Production Environment(s): Use this option to see only the open change requests related to production environments.
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Non-Production Environment(s): Use this option to see only the open change requests related to non-production environments.
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Individual Environment: Use this option to see both the open and closed change requests related to one of the active environments associated with the selected service, as shown in the Configuration menu. This option is available only on the List view at Service Level.
Filtering Records by Change Request Status
At Service Level, use the Individual Environment option in the environment filter on the List view to display only the relevant change requests associated with your selected environment. Available options include:
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Status
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Open
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Closed
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