Analyzing Outage Duration

Location: On the Availability Dashboard view at Customer and Service Level.

At Customer Level, the Availability Metrics table displays the total duration of unplanned outages, service interruptions and planned maintenance outages for each of your organization's Managed Cloud services. Click either row to open the Availability dashboard for the corresponding service.

At Service Level, this table displays the total duration of unplanned outages, service interruptions and planned maintenance outages for each of the environments associated with a service. By default, this report shows data for the current month, with the possibility to select any individual month in the last 12 months, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Each record in the table shows the following information for the corresponding service or environment:

• Unplanned Outages: Shows the duration of unplanned outages associated with the service or the environment during the specified month.

• Service Interruptions: Shows the duration of service interruptions associated with the service or the environment during the specified month.

• Planned Maintenance: Shows the duration of planned maintenance outages associated with the service or the environment during the specified month.

Location: On the Availability Chart view at Customer and Service Level. The Production Unplanned Outage Minutes chart is displayed by default.

The Production Unplanned Outage Minutes report shows the duration of production unplanned outages (in minutes) for the selected service over the specified time interval:

• the last year

• any of the last 12 months

By default, this report shows data for three months prior to the current month. The reporting period can be changed from both the chart and the table view. To define a custom reporting period, click the page time selector in the upper right corner or the widget time selector above the chart, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Chart View: The chart view shows the duration of production unplanned outages for the selected service over the specified time interval.

Click the Open Table View in the lower right corner of the chart to open the Production Unplanned Outage Minutes table view in expanded mode.

Table View: The table view shows the unplanned outages that occurred for all the environments associated with the selected service over the specified time interval.

Location: On the Availability Dashboard view at Service Level. For more information on how to access the Availability Dashboard view.

The Production Uptime chart shows both the uptime and the duration of unplanned outages for the production environments associated with the selected service at infrastructure and non-infrastructure level for three months prior to the specified month. By default, this report shows data for three months prior to the current month, with the possibility to select any of the last 12 months, as explained in the Generating Reports for Different Time Periods section in Working with Oracle Pulse.

Chart View: The chart view shows both the uptime and the duration of unplanned outages for your organization's production environments at infrastructure and non-infrastructure level over the specified time interval, where:

• Unplanned Infra Outage (Minutes) count shows the duration of unplanned outages associated with your organization's underlying facility, network, and hardware components.

• Unplanned Non-Infra Outage (Minute) count shows the duration of unplanned outages associated with databases, applications, configurations or processes.

• Uptime reflects the percentage of time that all your organization's live, production Oracle Managed Cloud services were operating as expected.

  Click the legend items to control the information subject to the report.

Click the Open Table View in the lower right corner of the chart to open the Production Uptime table view in expanded mode.

Table View: The table view shows details about the unplanned outages that occurred for your organization's production environments at infrastructure and non infrastructure level over the specified time interval.