Manage the Service

Throughout the use of your service, you can manage and monitor your service in the following ways.

If you run into problems, you can report issues to Oracle Customer Support.

Edit Your Oracle Content Management Instance

As you use your Oracle Content Management instance you may need to change particular options.

To edit your Oracle Content Management instance:

  1. Sign in to Oracle Cloud as the cloud account administrator. You can find your account name and login information in your welcome email.
  2. In the Oracle Cloud Console, click Navigation menu icon in the top left to open the navigation menu, click Developer Services, then click Instances under Content Management.
  3. In the Compartment menu on the left, make sure you've selected the compartment you're using for Oracle Content Management.
  4. Click the name of the instance you want to edit.
  5. Click Edit Instance.
  6. You can edit the following options:
    Field Description
    License Type If you need to change the type of license you use for this instance, select one of the following options:
    • Premium Edition: Subscribe to a new full-featured Oracle Content Management license.
    • BYOL License*: Use your existing Oracle WebCenter Middleware license (BYOL).
    • Starter Edition: Subscribe to a feature-limited edition of Oracle Content Management. If you're already using another license type, you can't switch to Starter Edition.

    * The BYOL license type bills for assets at a discounted rate compared to an new Oracle Content Management license. To qualify for an Oracle Content Management BYOL license type your company must already own a qualifying on-premise WebCenter product license that is current on support maintenance. For more information please refer to the Oracle PaaS and IaaS Universal Credits Service Descriptions for a description of which WebCenter products qualify for BYOL licensing and for the conversion ratios for WebCenter processor licenses.

    License Options Optionally, enable or disable additional license options. Enabling any of these options will add additional billing charges to your instance. Refer to your prepaid subscription contract or your Universal Credit contract for additional costs.
    • Sales Accelerator—Oracle Sales Accelerator provides a one-stop shop for sales enablement content. It allows you to readily access a wide variety of information and resources that make selling your products and services easier.

      If you purchased an Oracle Sales Accelerator subscription, select Sales Accelerator.

    • Sauce VideoSauce Video is the video creation platform for teams. It provides a fast, easy, and affordable way to create video together anywhere, anytime.

      To enable Sauce Video for your instance, select Video Creation Platform.


      If you're an Oracle SaaS customer, you must have purchased a Sauce Video subscription to see this option.
    Instance Type (not supported in Starter Edition) You must have at least one primary instance (for example, your production instance). You can optionally have additional non-primary instances (for example, for development or testing). Primary and non-primary instances are billed at different rates. If you need to change the instance type, select the new type.
    Deployment Options Optionally, enable additional deployment options:
    • OCI services content sharing—Enable exchange of content between Oracle Content Management (OCM) and Oracle Cloud Infrastructure (OCI) services for advanced processing features. This option is necessary for video transcription and advanced Content Capture features. It's enabled by default in instances created after mid-February 2023.

      If your instance was created before mid-February 2023 and you want to enable content sharing for the instance, select OCI services content sharing.

      Once this option has been enabled, it can't be disabled.

  7. Click Save Changes.

Monitor Billing and Usage

The Oracle Cloud Console provides various billing and payment tools that make it easy to monitor your Oracle Content Management billing, service costs, and usage.

To view your billing and usage, perform the following steps:

  1. Sign in to Oracle Cloud as the cloud account administrator. You can find your account name and login information in your welcome email.
  2. In the Infrastructure Console, click Navigation menu icon, then, under Governance and Administration, expand Account Management, then click one of the following options:
    • Cost Analysis: Provides easy-to-use visualization tools to help you track and optimize your spending.
    • Upgrade and Manage Payment: Upgrade your services and manage how you pay for your usage.
    • Invoices: View and download invoices for your usage.
    • Budgets: set thresholds for your spending. You can set alerts on your budget to let you know when you might exceed your budget, and you can view all of your budgets and spending from one single place.

      You can also set Oracle Content Management-specific billing limits.

    • Cost and Usage Reports: View comma-separated value (CSV) files that can be used to get detailed breakdowns of resources for audit or invoice reconciliation.

      The first time you access usage reports, you must create a policy in your root compartment. Follow the instructions on the Usage Report page to create the policy, copying the statements as directed.

For more information on the billing and payment tools, see Billing, Cost Management, and Payments Overview.

Report Issues

If you run into problems, you can access user assistance, get help from the Oracle Cloud Community, contact support, or start a live online chat with an Oracle Support representative.

In the Oracle Cloud Console, click Help icon to perform the following actions:

  • To access documentation or the Oracle Cloud Community, click one of the links under Help.
  • To view the various ways you can contact Oracle Support, click Contact Support.
  • To start a live online chat with an Oracle Support representative, click Live Chat.