Insights
The Insights reports offer developer-oriented analytics that pinpoint issues with skills. Using these reports, you can address these issues before they cause problems.
You can track metrics at both the chat session (or user session) level and
at the conversation level. A chat session begins when a user contacts a skill and ends
either when a user has closed the chat window or after the chat session has timed out
after a period of inactivity. A chat session can contain multiple conversations. You can
toggle between the conversation and session reporting using the Metric filter in the
Overview report.
Note
Session metrics do not apply to Q&A skills.
Session metrics do not apply to Q&A skills.
The following sections describe various aspects of Insights reporting that enable you, among other things, to interpret the consumption of the skill through session data, conversation tracking, intent usage, and user feedback.