com.oracle.bmc.cims

Interface IncidentAsync

All Superinterfaces:

AutoCloseable

All Known Implementing Classes:

IncidentAsyncClient

@Generated(value="OracleSDKGenerator",
           comments="API Version: 20181231")
public interface IncidentAsync
extends AutoCloseable

Use the Support Management API to manage support requests. For more information, see Getting Help and Contacting Support.

*Note**: Before you can create service requests with this API, you need to have an Oracle Single Sign On (SSO) account, and you need to register your Customer Support Identifier (CSI) with My Oracle Support.

Method Summary

Modifier and Type	Method and Description
Future<CreateIncidentResponse>	createIncident(CreateIncidentRequest request, AsyncHandler<CreateIncidentRequest,CreateIncidentResponse> handler) Creates a support ticket in the specified tenancy.
String	getEndpoint() Gets the set endpoint for REST call (ex, https://www.example.com)
Future<GetIncidentResponse>	getIncident(GetIncidentRequest request, AsyncHandler<GetIncidentRequest,GetIncidentResponse> handler) Gets the specified support ticket.
Future<ListIncidentResourceTypesResponse>	listIncidentResourceTypes(ListIncidentResourceTypesRequest request, AsyncHandler<ListIncidentResourceTypesRequest,ListIncidentResourceTypesResponse> handler) Depending on the selected productType, either lists available products (service groups, services, service categories, and subcategories) for technical support tickets or lists limits and current usage for limit increase tickets.
Future<ListIncidentsResponse>	listIncidents(ListIncidentsRequest request, AsyncHandler<ListIncidentsRequest,ListIncidentsResponse> handler) Lists support tickets for the specified tenancy.
void	refreshClient() Rebuilds the client from scratch.
void	setEndpoint(String endpoint) Sets the endpoint to call (ex, https://www.example.com).
void	setRegion(Region region) Sets the region to call (ex, Region.US_PHOENIX_1).
void	setRegion(String regionId) Sets the region to call (ex, ‘us-phoenix-1’).
Future<UpdateIncidentResponse>	updateIncident(UpdateIncidentRequest request, AsyncHandler<UpdateIncidentRequest,UpdateIncidentResponse> handler) Updates the specified support ticket.
void	useRealmSpecificEndpointTemplate(boolean realmSpecificEndpointTemplateEnabled) Determines whether realm specific endpoint should be used or not.
Future<ValidateUserResponse>	validateUser(ValidateUserRequest request, AsyncHandler<ValidateUserRequest,ValidateUserResponse> handler) Checks whether the requested user is valid.

Methods inherited from interface java.lang.AutoCloseable

close

Method Detail

refreshClient

void refreshClient()

Rebuilds the client from scratch. Useful to refresh certificates.

setEndpoint

void setEndpoint(String endpoint)

Sets the endpoint to call (ex, https://www.example.com).

Parameters:

endpoint - The endpoint of the serice.

getEndpoint

String getEndpoint()

Gets the set endpoint for REST call (ex, https://www.example.com)

setRegion

void setRegion(Region region)

Sets the region to call (ex, Region.US_PHOENIX_1).

Note, this will call setEndpoint after resolving the endpoint. If the service is not available in this region, however, an IllegalArgumentException will be raised.

Parameters:

region - The region of the service.

setRegion

void setRegion(String regionId)

Sets the region to call (ex, ‘us-phoenix-1’).

Note, this will first try to map the region ID to a known Region and call setRegion.

If no known Region could be determined, it will create an endpoint based on the default endpoint format (Region.formatDefaultRegionEndpoint(Service, String) and then call setEndpoint.

Parameters:

regionId - The public region ID.

useRealmSpecificEndpointTemplate

void useRealmSpecificEndpointTemplate(boolean realmSpecificEndpointTemplateEnabled)

Determines whether realm specific endpoint should be used or not. Set realmSpecificEndpointTemplateEnabled to “true” if the user wants to enable use of realm specific endpoint template, otherwise set it to “false”

Parameters:

realmSpecificEndpointTemplateEnabled - flag to enable the use of realm specific endpoint template

createIncident

Future<CreateIncidentResponse> createIncident(CreateIncidentRequest request,
                                              AsyncHandler<CreateIncidentRequest,CreateIncidentResponse> handler)

Creates a support ticket in the specified tenancy. For more information, see Creating Support Requests.

Parameters:

request - The request object containing the details to send

handler - The request handler to invoke upon completion, may be null.

Returns:

A Future that can be used to get the response if no AsyncHandler was provided. Note, if you provide an AsyncHandler and use the Future, some types of responses (like java.io.InputStream) may not be able to be read in both places as the underlying stream may only be consumed once.

getIncident

Future<GetIncidentResponse> getIncident(GetIncidentRequest request,
                                        AsyncHandler<GetIncidentRequest,GetIncidentResponse> handler)

Gets the specified support ticket. For more information, see Getting Details for a Support Request.

Parameters:

request - The request object containing the details to send

handler - The request handler to invoke upon completion, may be null.

Returns:

A Future that can be used to get the response if no AsyncHandler was provided. Note, if you provide an AsyncHandler and use the Future, some types of responses (like java.io.InputStream) may not be able to be read in both places as the underlying stream may only be consumed once.

listIncidentResourceTypes

Future<ListIncidentResourceTypesResponse> listIncidentResourceTypes(ListIncidentResourceTypesRequest request,
                                                                    AsyncHandler<ListIncidentResourceTypesRequest,ListIncidentResourceTypesResponse> handler)

Depending on the selected productType, either lists available products (service groups, services, service categories, and subcategories) for technical support tickets or lists limits and current usage for limit increase tickets. This operation is called during creation of technical support and limit increase tickets. For more information about listing products, see Listing Products for Support Requests. For more information about listing limits, see Listing Limits for Service Limit Increase Requests.

Parameters:

request - The request object containing the details to send

handler - The request handler to invoke upon completion, may be null.

Returns:

A Future that can be used to get the response if no AsyncHandler was provided. Note, if you provide an AsyncHandler and use the Future, some types of responses (like java.io.InputStream) may not be able to be read in both places as the underlying stream may only be consumed once.

listIncidents

Future<ListIncidentsResponse> listIncidents(ListIncidentsRequest request,
                                            AsyncHandler<ListIncidentsRequest,ListIncidentsResponse> handler)

Lists support tickets for the specified tenancy. For more information, see Listing Support Requests.

Parameters:

request - The request object containing the details to send

handler - The request handler to invoke upon completion, may be null.

Returns:

A Future that can be used to get the response if no AsyncHandler was provided. Note, if you provide an AsyncHandler and use the Future, some types of responses (like java.io.InputStream) may not be able to be read in both places as the underlying stream may only be consumed once.

updateIncident

Future<UpdateIncidentResponse> updateIncident(UpdateIncidentRequest request,
                                              AsyncHandler<UpdateIncidentRequest,UpdateIncidentResponse> handler)

Updates the specified support ticket. For more information, see Updating Support Requests.

Parameters:

request - The request object containing the details to send

handler - The request handler to invoke upon completion, may be null.

Returns:

A Future that can be used to get the response if no AsyncHandler was provided. Note, if you provide an AsyncHandler and use the Future, some types of responses (like java.io.InputStream) may not be able to be read in both places as the underlying stream may only be consumed once.

validateUser

Future<ValidateUserResponse> validateUser(ValidateUserRequest request,
                                          AsyncHandler<ValidateUserRequest,ValidateUserResponse> handler)

Checks whether the requested user is valid. For more information, see Validating a User.

Parameters:

request - The request object containing the details to send

handler - The request handler to invoke upon completion, may be null.

Returns:

A Future that can be used to get the response if no AsyncHandler was provided. Note, if you provide an AsyncHandler and use the Future, some types of responses (like java.io.InputStream) may not be able to be read in both places as the underlying stream may only be consumed once.