com.oracle.bmc.cims.model

Class Incident

java.lang.Object

com.oracle.bmc.http.client.internal.ExplicitlySetBmcModel

com.oracle.bmc.cims.model.Incident

@Generated(value="OracleSDKGenerator",
           comments="API Version: 20181231")
public final class Incident
extends com.oracle.bmc.http.client.internal.ExplicitlySetBmcModel

Details about the support ticket.
Note: Objects should always be created or deserialized using the Incident.Builder. This model distinguishes fields that are null because they are unset from fields that are explicitly set to null. This is done in the setter methods of the Incident.Builder, which maintain a set of all explicitly set fields called Incident.Builder.__explicitlySet__. The hashCode() and equals(Object) methods are implemented to take the explicitly set fields into account. The constructor, on the other hand, does not take the explicitly set fields into account (since the constructor cannot distinguish explicit null from unset null).

Nested Class Summary

Nested Classes

Modifier and Type	Class and Description
static class	Incident.Builder

Field Summary

Fields inherited from class com.oracle.bmc.http.client.internal.ExplicitlySetBmcModel

EXPLICITLY_SET_FILTER_NAME, EXPLICITLY_SET_PROPERTY_NAME

Constructor Summary

Constructors

Constructor and Description
Incident(String key, String compartmentId, ContactList contactList, TenancyInformation tenancyInformation, Ticket ticket, IncidentType incidentType, String userGroupId, String userGroupName, String primaryContactPartyId, String primaryContactPartyName, Boolean isWritePermitted, String warnMessage, ProblemType problemType, String referrer) Deprecated.

Method Summary

Modifier and Type	Method and Description
static Incident.Builder	builder() Create a new builder.
boolean	equals(Object o)
String	getCompartmentId() The OCID of the tenancy.
ContactList	getContactList()
IncidentType	getIncidentType()
Boolean	getIsWritePermitted() Technical support type (TECH) only: Allows update of the support request in My Oracle Cloud Support portal, when the user has write permission to the support request’s user group.
String	getKey() Unique identifier for the support ticket.
String	getPrimaryContactPartyId() Technical support type (TECH) only: The identifier of the support request’s primary contact (primaryContactPartyName) in My Oracle Cloud Support portal.
String	getPrimaryContactPartyName() Technical support type (TECH) only: The name of the support request’s primary contact in My Oracle Cloud Support portal.
ProblemType	getProblemType() The kind of support ticket (type of support request).
String	getReferrer() The incident referrer.
TenancyInformation	getTenancyInformation()
Ticket	getTicket()
String	getUserGroupId() Technical support type (TECH) only: The identifier of the support request’s user group in My Oracle Cloud Support portal.
String	getUserGroupName() Technical support type (TECH) only: Name of the support request’s user group in My Oracle Cloud Support portal.
String	getWarnMessage() Technical support type (TECH) only: Message indicating the user group (userGroupId) that was auto-selected for a new support request.
int	hashCode()
Incident.Builder	toBuilder()
String	toString()
String	toString(boolean includeByteArrayContents) Return a string representation of the object.

Methods inherited from class com.oracle.bmc.http.client.internal.ExplicitlySetBmcModel

markPropertyAsExplicitlySet, wasPropertyExplicitlySet

Methods inherited from class java.lang.Object

clone, finalize, getClass, notify, notifyAll, wait, wait, wait

Constructor Detail

Incident

@Deprecated
 @ConstructorProperties(value={"key","compartmentId","contactList","tenancyInformation","ticket","incidentType","userGroupId","userGroupName","primaryContactPartyId","primaryContactPartyName","isWritePermitted","warnMessage","problemType","referrer"})
public Incident(String key,
                                                                                                                                                                                                                                                                                        String compartmentId,
                                                                                                                                                                                                                                                                                        ContactList contactList,
                                                                                                                                                                                                                                                                                        TenancyInformation tenancyInformation,
                                                                                                                                                                                                                                                                                        Ticket ticket,
                                                                                                                                                                                                                                                                                        IncidentType incidentType,
                                                                                                                                                                                                                                                                                        String userGroupId,
                                                                                                                                                                                                                                                                                        String userGroupName,
                                                                                                                                                                                                                                                                                        String primaryContactPartyId,
                                                                                                                                                                                                                                                                                        String primaryContactPartyName,
                                                                                                                                                                                                                                                                                        Boolean isWritePermitted,
                                                                                                                                                                                                                                                                                        String warnMessage,
                                                                                                                                                                                                                                                                                        ProblemType problemType,
                                                                                                                                                                                                                                                                                        String referrer)

Deprecated.

Method Detail

builder

public static Incident.Builder builder()

Create a new builder.

toBuilder

public Incident.Builder toBuilder()

getKey

public String getKey()

Unique identifier for the support ticket.

Returns:

the value

getCompartmentId

public String getCompartmentId()

The OCID of the tenancy.

Returns:

the value

getContactList

public ContactList getContactList()

getTenancyInformation

public TenancyInformation getTenancyInformation()

getTicket

public Ticket getTicket()

getIncidentType

public IncidentType getIncidentType()

getUserGroupId

public String getUserGroupId()

Technical support type (TECH) only: The identifier of the support request’s user group in My Oracle Cloud Support portal.

Returns:

the value

getUserGroupName

public String getUserGroupName()

Technical support type (TECH) only: Name of the support request’s user group in My Oracle Cloud Support portal.

Returns:

the value

getPrimaryContactPartyId

public String getPrimaryContactPartyId()

Technical support type (TECH) only: The identifier of the support request’s primary contact (primaryContactPartyName) in My Oracle Cloud Support portal.

Returns:

the value

getPrimaryContactPartyName

public String getPrimaryContactPartyName()

Technical support type (TECH) only: The name of the support request’s primary contact in My Oracle Cloud Support portal.

Returns:

the value

getIsWritePermitted

public Boolean getIsWritePermitted()

Technical support type (TECH) only: Allows update of the support request in My Oracle Cloud Support portal, when the user has write permission to the support request’s user group.

Returns:

the value

getWarnMessage

public String getWarnMessage()

Technical support type (TECH) only: Message indicating the user group (userGroupId) that was auto-selected for a new support request. This message appears when no user group was specified in the create request for a new technical support request.

Returns:

the value

getProblemType

public ProblemType getProblemType()

The kind of support ticket (type of support request). For information about ACCOUNT support tickets, see Creating a Billing Support Request. For information about LIMIT support tickets, see Creating a Service Limit Increase Request. For information about TECH support tickets, see Creating a Technical Support Request.

Returns:

the value

getReferrer

public String getReferrer()

The incident referrer. This value is often the URL that the customer used when creating the support ticket.

Returns:

the value

toString

public String toString()

Overrides:

toString in class com.oracle.bmc.http.client.internal.ExplicitlySetBmcModel

toString

public String toString(boolean includeByteArrayContents)

Return a string representation of the object.

Parameters:

includeByteArrayContents - true to include the full contents of byte arrays

Returns:

string representation

equals

public boolean equals(Object o)

Overrides:

equals in class com.oracle.bmc.http.client.internal.ExplicitlySetBmcModel

hashCode

public int hashCode()

Overrides:

hashCode in class com.oracle.bmc.http.client.internal.ExplicitlySetBmcModel