CreateIncident¶

class oci.cims.models.CreateIncident(**kwargs)¶

Bases: object

Details gathered during the creation of the support ticket.

Attributes

`PROBLEM_TYPE_ACCOUNT`	A constant which can be used with the problem_type property of a CreateIncident.
`PROBLEM_TYPE_LEGACY_LIMIT`	A constant which can be used with the problem_type property of a CreateIncident.
`PROBLEM_TYPE_LIMIT`	A constant which can be used with the problem_type property of a CreateIncident.
`PROBLEM_TYPE_TAXONOMY`	A constant which can be used with the problem_type property of a CreateIncident.
`PROBLEM_TYPE_TECH`	A constant which can be used with the problem_type property of a CreateIncident.
`compartment_id`	[Required] Gets the compartment_id of this CreateIncident.
`contacts`	Gets the contacts of this CreateIncident.
`csi`	Gets the csi of this CreateIncident.
`problem_type`	[Required] Gets the problem_type of this CreateIncident.
`referrer`	Gets the referrer of this CreateIncident.
`ticket`	[Required] Gets the ticket of this CreateIncident.
`user_group_id`	Gets the user_group_id of this CreateIncident.

Methods

__init__(**kwargs) Initializes a new CreateIncident object with values from keyword arguments.

PROBLEM_TYPE_ACCOUNT = 'ACCOUNT'¶: A constant which can be used with the problem_type property of a CreateIncident. This constant has a value of “ACCOUNT”

PROBLEM_TYPE_LEGACY_LIMIT = 'LEGACY_LIMIT'¶: A constant which can be used with the problem_type property of a CreateIncident. This constant has a value of “LEGACY_LIMIT”

PROBLEM_TYPE_LIMIT = 'LIMIT'¶: A constant which can be used with the problem_type property of a CreateIncident. This constant has a value of “LIMIT”

PROBLEM_TYPE_TAXONOMY = 'TAXONOMY'¶: A constant which can be used with the problem_type property of a CreateIncident. This constant has a value of “TAXONOMY”

PROBLEM_TYPE_TECH = 'TECH'¶: A constant which can be used with the problem_type property of a CreateIncident. This constant has a value of “TECH”

__init__(**kwargs)¶

Initializes a new CreateIncident object with values from keyword arguments. The following keyword arguments are supported (corresponding to the getters/setters of this class):

Parameters:

compartment_id (str) – The value to assign to the compartment_id property of this CreateIncident.
ticket (oci.cims.models.CreateTicketDetails) – The value to assign to the ticket property of this CreateIncident.
csi (str) – The value to assign to the csi property of this CreateIncident.
user_group_id (str) – The value to assign to the user_group_id property of this CreateIncident.
problem_type (str) – The value to assign to the problem_type property of this CreateIncident. Allowed values for this property are: “LIMIT”, “LEGACY_LIMIT”, “TECH”, “ACCOUNT”, “TAXONOMY”
contacts (list[oci.cims.models.Contact]) – The value to assign to the contacts property of this CreateIncident.
referrer (str) – The value to assign to the referrer property of this CreateIncident.

compartment_id¶

[Required] Gets the compartment_id of this CreateIncident. The OCID of the tenancy.

Returns:	The compartment_id of this CreateIncident.
Return type:	str

contacts¶

Gets the contacts of this CreateIncident. The list of contacts.

Returns:	The contacts of this CreateIncident.
Return type:	list[oci.cims.models.Contact]

csi¶

Gets the csi of this CreateIncident. The Customer Support Identifier (CSI) number associated with the support account. The CSI is optional for all support request types.

Returns:	The csi of this CreateIncident.
Return type:	str

problem_type¶

[Required] Gets the problem_type of this CreateIncident. The kind of support ticket (type of support request). For information about ACCOUNT support tickets, see Creating a Billing Support Request. For information about LIMIT support tickets, see Creating a Service Limit Increase Request. For information about TECH support tickets, see Creating a Technical Support Request.

Allowed values for this property are: “LIMIT”, “LEGACY_LIMIT”, “TECH”, “ACCOUNT”, “TAXONOMY”

Returns:	The problem_type of this CreateIncident.
Return type:	str

referrer¶

Gets the referrer of this CreateIncident. The incident referrer. This value is often the URL that the customer used when creating the support ticket.

Returns:	The referrer of this CreateIncident.
Return type:	str

ticket¶

[Required] Gets the ticket of this CreateIncident.

Returns:	The ticket of this CreateIncident.
Return type:	oci.cims.models.CreateTicketDetails

user_group_id¶

Gets the user_group_id of this CreateIncident. Technical support type (TECH) only: The identifier of the support request’s user group in My Oracle Cloud Support portal.

Returns:	The user_group_id of this CreateIncident.
Return type:	str