Incident¶

class oci.cims.models.Incident(**kwargs)¶

Bases: object

Details about the support ticket.

Attributes

`PROBLEM_TYPE_ACCOUNT`	A constant which can be used with the problem_type property of a Incident.
`PROBLEM_TYPE_LEGACY_LIMIT`	A constant which can be used with the problem_type property of a Incident.
`PROBLEM_TYPE_LIMIT`	A constant which can be used with the problem_type property of a Incident.
`PROBLEM_TYPE_TAXONOMY`	A constant which can be used with the problem_type property of a Incident.
`PROBLEM_TYPE_TECH`	A constant which can be used with the problem_type property of a Incident.
`compartment_id`	Gets the compartment_id of this Incident.
`contact_list`	Gets the contact_list of this Incident.
`incident_type`	Gets the incident_type of this Incident.
`is_write_permitted`	Gets the is_write_permitted of this Incident.
`key`	[Required] Gets the key of this Incident.
`primary_contact_party_id`	Gets the primary_contact_party_id of this Incident.
`primary_contact_party_name`	Gets the primary_contact_party_name of this Incident.
`problem_type`	Gets the problem_type of this Incident.
`referrer`	Gets the referrer of this Incident.
`tenancy_information`	Gets the tenancy_information of this Incident.
`ticket`	Gets the ticket of this Incident.
`user_group_id`	Gets the user_group_id of this Incident.
`user_group_name`	Gets the user_group_name of this Incident.
`warn_message`	Gets the warn_message of this Incident.

Methods

__init__(**kwargs) Initializes a new Incident object with values from keyword arguments.

PROBLEM_TYPE_ACCOUNT = 'ACCOUNT'¶: A constant which can be used with the problem_type property of a Incident. This constant has a value of “ACCOUNT”

PROBLEM_TYPE_LEGACY_LIMIT = 'LEGACY_LIMIT'¶: A constant which can be used with the problem_type property of a Incident. This constant has a value of “LEGACY_LIMIT”

PROBLEM_TYPE_LIMIT = 'LIMIT'¶: A constant which can be used with the problem_type property of a Incident. This constant has a value of “LIMIT”

PROBLEM_TYPE_TAXONOMY = 'TAXONOMY'¶: A constant which can be used with the problem_type property of a Incident. This constant has a value of “TAXONOMY”

PROBLEM_TYPE_TECH = 'TECH'¶: A constant which can be used with the problem_type property of a Incident. This constant has a value of “TECH”

__init__(**kwargs)¶

Initializes a new Incident object with values from keyword arguments. The following keyword arguments are supported (corresponding to the getters/setters of this class):

Parameters:

key (str) – The value to assign to the key property of this Incident.
compartment_id (str) – The value to assign to the compartment_id property of this Incident.
contact_list (oci.cims.models.ContactList) – The value to assign to the contact_list property of this Incident.
tenancy_information (oci.cims.models.TenancyInformation) – The value to assign to the tenancy_information property of this Incident.
ticket (oci.cims.models.Ticket) – The value to assign to the ticket property of this Incident.
incident_type (oci.cims.models.IncidentType) – The value to assign to the incident_type property of this Incident.
user_group_id (str) – The value to assign to the user_group_id property of this Incident.
user_group_name (str) – The value to assign to the user_group_name property of this Incident.
primary_contact_party_id (str) – The value to assign to the primary_contact_party_id property of this Incident.
primary_contact_party_name (str) – The value to assign to the primary_contact_party_name property of this Incident.
is_write_permitted (bool) – The value to assign to the is_write_permitted property of this Incident.
warn_message (str) – The value to assign to the warn_message property of this Incident.
problem_type (str) – The value to assign to the problem_type property of this Incident. Allowed values for this property are: “LIMIT”, “LEGACY_LIMIT”, “TECH”, “ACCOUNT”, “TAXONOMY”, ‘UNKNOWN_ENUM_VALUE’. Any unrecognized values returned by a service will be mapped to ‘UNKNOWN_ENUM_VALUE’.
referrer (str) – The value to assign to the referrer property of this Incident.

compartment_id¶

Gets the compartment_id of this Incident. The OCID of the tenancy.

Returns:	The compartment_id of this Incident.
Return type:	str

contact_list¶

Gets the contact_list of this Incident.

Returns:	The contact_list of this Incident.
Return type:	oci.cims.models.ContactList

incident_type¶

Gets the incident_type of this Incident.

Returns:	The incident_type of this Incident.
Return type:	oci.cims.models.IncidentType

is_write_permitted¶

Gets the is_write_permitted of this Incident. Technical support type (TECH) only: Allows update of the support request in My Oracle Cloud Support portal, when the user has write permission to the support request’s user group.

Returns:	The is_write_permitted of this Incident.
Return type:	bool

key¶

[Required] Gets the key of this Incident. Unique identifier for the support ticket.

Returns:	The key of this Incident.
Return type:	str

primary_contact_party_id¶

Gets the primary_contact_party_id of this Incident. Technical support type (TECH) only: The identifier of the support request’s primary contact (primaryContactPartyName) in My Oracle Cloud Support portal.

Returns:	The primary_contact_party_id of this Incident.
Return type:	str

primary_contact_party_name¶

Gets the primary_contact_party_name of this Incident. Technical support type (TECH) only: The name of the support request’s primary contact in My Oracle Cloud Support portal.

Returns:	The primary_contact_party_name of this Incident.
Return type:	str

problem_type¶

Gets the problem_type of this Incident. The kind of support ticket (type of support request). For information about ACCOUNT support tickets, see Creating a Billing Support Request. For information about LIMIT support tickets, see Creating a Service Limit Increase Request. For information about TECH support tickets, see Creating a Technical Support Request.

Allowed values for this property are: “LIMIT”, “LEGACY_LIMIT”, “TECH”, “ACCOUNT”, “TAXONOMY”, ‘UNKNOWN_ENUM_VALUE’. Any unrecognized values returned by a service will be mapped to ‘UNKNOWN_ENUM_VALUE’.

Returns:	The problem_type of this Incident.
Return type:	str

referrer¶

Gets the referrer of this Incident. The incident referrer. This value is often the URL that the customer used when creating the support ticket.

Returns:	The referrer of this Incident.
Return type:	str

tenancy_information¶

Gets the tenancy_information of this Incident.

Returns:	The tenancy_information of this Incident.
Return type:	oci.cims.models.TenancyInformation

ticket¶

Gets the ticket of this Incident.

Returns:	The ticket of this Incident.
Return type:	oci.cims.models.Ticket

user_group_id¶

Gets the user_group_id of this Incident. Technical support type (TECH) only: The identifier of the support request’s user group in My Oracle Cloud Support portal.

Returns:	The user_group_id of this Incident.
Return type:	str

user_group_name¶

Gets the user_group_name of this Incident. Technical support type (TECH) only: Name of the support request’s user group in My Oracle Cloud Support portal.

Returns:	The user_group_name of this Incident.
Return type:	str

warn_message¶

Gets the warn_message of this Incident. Technical support type (TECH) only: Message indicating the user group (userGroupId) that was auto-selected for a new support request. This message appears when no user group was specified in the create request for a new technical support request.

Returns:	The warn_message of this Incident.
Return type:	str