Managing Account Upgrades and Payment Method

If you're new to policies, see Getting Started with Policies and Common Policies.

To upgrade to a paid account or change your credit card, you must be a member of the Administrators group. See The Administrators Group and Policy.

Most new customers in the United States who create new accounts after January 28, 2019 can use the Upgrade and Manage Payment page tools.

When you sign up for the Free Tier, your credit card is authorized for $1 USD (or its equivalent in your country) at the time of sign-up.

When upgrading your free account, however, your credit card is authorized for $100 USD (or its equivalent in your country) at the time of the upgrade.

For both cases, the credit card authorizations are immediately reversed on the Oracle side. The vendor/banking institution at your location, however, decides how long it takes for the reversal to be processed.

To upgrade a trial account to Pay As You Go:

1. Open the navigation menu and click Billing & Cost Management. Under Billing, click Upgrade and Manage Payment. The Upgrade page is displayed.
2. Under Subscription Information, the Plan Reference, Plan Type (Free Tier), and Start Date are indicated.

   Under Account Details, the name, email address, and physical address you used during signup are also indicated.

3. The credit card you used to sign up for the Free Trial is already shown as your default payment method. You can use this credit card for the upgrade, or enter another credit card by clicking Change Payment Method, and then do the upgrade. To change your payment details, see Change Payment Method Before or After an Upgrade.

4. Under Pay As You Go, you can review the Pay As You Go upgrade description, and view whether the account type is Corporate or Individual.

   By default, all accounts are set as Individual. To change the customer account type to Corporate, you must request a sales call. A payment method is also required.

   Note
   
   

   Individual accounts can be upgraded to a Corporate account by requesting a sales call, but accounts that start out as Corporate can't go back to being an Individual account.

5. After specifying the account type preference, select the check box to agree to the terms and conditions.
6. Click Upgrade your account.

   (If applicable for your country) The Configure tax dialog opens, where you can optionally specify country-specific tax details. For example, for Chile, enter the required RUT (Rol Unico Tributario) value in the field, and select the GIRO payment transfer value from the list.

7. Click Next. The Confirm account upgrade confirmation is displayed. Review the upgrade confirmation and click Upgrade account.
8. A notification is displayed that your account upgrade is in progress. The upgrade can take a day or two to complete.

You receive a confirmation email upon completion of the upgrade, and the Upgrade page later indicates that the upgrade was successful. Also, at the top of the page under Subscription Information, the Plan Type field changes from Free Tier to Pay As You Go, and the page title changes to Manage Payment, where you can update the address for corporate accounts, or manage your payment method.

To upgrade a Pay As You Go individual customer account type to a corporate account, you must request a sales call. For more information, see Request a Sales Call.

Corporate customer account types can update their address at any time on the Manage Payment page.

1. Open the navigation menu and click Billing & Cost Management. Under Billing, click Upgrade and Manage Payment. The Manage Payment page is displayed.
2. Under Subscription Information, the Plan Reference, Plan Type (Pay As You Go), and Start Date are indicated.

   Under Corporate Account, the name, email address, and physical address you used during signup are also indicated.

3. To update the address, click Update Account Details. The Update Account Details panel opens.

   Corporate is already selected, and the Individual option isn't available, because you can't change the account type back to Individual.

   Legal Company Name can't be changed, but you can change your address and contact details under Billing Address and Contact Information.

4. After updating address and contact information, click Submit.

To request a sales call on the Upgrade and Manage Payment page:

1. Open the navigation menu and click Billing & Cost Management. Under Billing, click Upgrade and Manage Payment. The Upgrade and Manage Payment page is displayed.
2. Under Request a sales call, click Request a sales call. The Contact Sales box is displayed.
3. Enter a phone number and an email address.
4. Click Submit.

If you have a Free Tier account that you are upgrading to Pay As You Go, or already upgraded to a Pay As You Go account, you can change your payment method information.

1. Open the navigation menu and click Billing & Cost Management. Under Billing, click Upgrade and Manage Payment. The Manage Payment page is displayed.
   Note
   
   If you already upgraded to Pay As You Go, the Manage Payment page title is displayed. Although the left menu always is Upgrade and Manage Payment, the page title shows Upgrade if your account is a Free Tier account, or Manage Payment if you have already upgraded.
2. Under Payment Method, click Change Payment Method. The Oracle Payment method box is displayed.
3. Under Add a new payment method, click Credit Card.
4. Enter your credit card details and click Finish. A confirmation is displayed.
5. Click Close. A notification is displayed that your payment details were updated.

You can delete your account at any time from the Tenancy Details page. From the time that your delete request has been duly processed, billing is stopped (even if you have running instances), and any running resources are stopped.