Creating a Technical Support Request
Create a technical support request using Support Management.
Support requests are available to paid accounts only. Customers using only Always Free resources and customers using Free Tier accounts aren't eligible for Oracle Support. If you need support, use Support Chat and Cloud Customer Connect.
Before You Begin
Technical support requests: To create a technical support request, your user account must have create privileges within a user group. If you can't create a service request, ask the Customer User Administrator (CUA) to assign you create privileges within at least one user group.
SDK, CLI, and API requests for creating a technical support request: If no user group (userGroupId
) is specified, then a user group that you have create privileges for is automatically selected.
Although the Customer Support Identifier (CSI) number isn't required for a new support request, you can optionally add it. To find your CSI, see Finding Your Customer Support Identifier (CSI).
The new support request's detail page opens.
My Oracle Cloud Support reviews the request and sends a confirmation email to the address provided in the primary contact details. If Oracle requires more information about your request, then a follow-up email is sent to the address provided in the primary contact details.
Use the oci support incident create command and required parameters to create a technical support request:
oci support incident create --problem-type TECH --compartment-id <compartment-ocid> --description <text> --severity <level> --title <text> [OPTIONS]
With line breaks:
oci support incident create \ --problem-type TECH \ --compartment-id <compartment-ocid> \ --description <text> \ --severity <level> \ --title <text> \ [OPTIONS]
For a complete list of parameters and values for CLI commands, see the CLI Command Reference.
Run the CreateIncident operation to create a technical support request. Set
problemType
toTECH
.