Signing In to Identity Domains
This topic provides assistance if you need help with signing in to an identity domain in the Oracle Cloud Infrastructure Console.
Before you begin
Before you begin troubleshooting your sign-in issues, ensure that you:
- Are using a supported browser. Supported browsers are listed below.
- Have your sign-in information. Sign-in information includes:
- Username and password.
- Tenancy and identity domain you need to sign in to.
- Your administrator’s contact information.
Username, tenancy, identity domain, and administrator contact information can be found in your welcome mail.
Using Keep me signed in
The sign-on policy overrides the Keep-me signed in session. This means that even though a user is signed in using Keep-me signed in, after the session expires, if the policy requires reauthentication or multifactor authentication (MFA), then the user is challenged to reauthenticate or challenged to provide MFA.
Only use Keep me signed in private or personal computers or devices.
Oracle Cloud Infrastructure supports the following browsers and versions:
- Google Chrome 80 or later
- Safari 12.1 or later
- Firefox 62 or later (Private Browsing mode isn't supported)*
- Edge 104 or later
If you are having trouble signing in to the Console using the Firefox browser, it might be because of one of the following conditions:
You are in Private Browsing mode. The Console doesn't support Private Browsing mode. Open a new session of Firefox with Private Browsing turned off. If you require Private Browsing, you can set Firefox's
trueto allow the Console to save login-related information to local storage. For more information, see https://support.mozilla.org/en-US/kb/about-config-editor-firefox.
You aren't on the latest version of Firefox. Upgrade to the latest version. To check to see if you are on the latest version, follow these instructions: https://support.mozilla.org/en-US/kb/find-what-version-firefox-you-are-using
When checking the version, note whether you are using Firefox or Firefox ESR.
- Your Firefox user profile is corrupted. To fix this issue:
Upgrade to the latest version of Firefox.
- Create a new user profile and open Firefox with the new profile. See Mozilla Support for instructions on how to create a new user profile: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
If none of the preceding suggestions resolves your issue, contact Oracle Support. In your problem description, ensure you specify whether you are using Firefox or Firefox ESR.
When you are in Private Browsing mode, a mask icon is displayed in the upper right corner of your Firefox window.
Need Help Signing In to an Identity Domain?
|Can't use your default sign in method.||
If you’ve set up more than one 2-step verification method or at least one 2-step verification method and a bypass code, then you can switch to an alternative login method when you can’t use your default. See Signing In to an Identity Domain Using an Alternative Login Method.
|Invalid username or password.||
Check that you are signing in with the correct credentials and to the correct tenancy and domain. The tenancy and domain can be found in the welcome mail you received.
If your password has expired or you’ve forgotten it, you will need to reset your password. See Resetting Your Password If You Forgot It.
|Inactive or deactivated account.||
If you’ve not activated your account, you will have to do so. Use the activation link in the Welcome mail.
If your account is deactivated, you will need to contact your administrator to have it reactivated. Administrator contact information can be found in your welcome mail.
|Web browser issues.||
Unsupported browsers or private browsing. See Supported Browsers.
Caching issues. Your web browser cache might contain outdated information from previously visited web pages causing unintended sign-in issues. Follow your web browser instructions to clear your web browser cache and try to sign in again.
Stale browser session. If you are using a supported browser and cleared your web browser cache, follow your web browser instructions to refresh your browser.
|Multifactor or device authentication issues.|