Signing In to Identity Domains

This topic provides assistance if you need help with signing in to an identity domain in the Oracle Cloud Infrastructure Console.

Before you begin

Before you begin troubleshooting your sign-in issues, ensure that you:

  • Are using a supported browser. Supported browsers are listed below.
  • Have your sign-in information. Sign-in information includes:
    • Username and password.
    • Tenancy and identity domain you need to sign in to.
    • Your administrator’s contact information.
    Note

    Username, tenancy, identity domain, and administrator contact information can be found in your welcome mail.

Using Keep me signed in

If the administrator has enabled Keep me signed in and the current sign-on policy allows it, then you see the option in the sign-in window. Administrators configure a sign-on policy to specify the allowed duration for a signed-in session and how long a signed-in session can be inactive before having to sign in again. If you check Keep me signed in, then you’re able to access an identity domain without having to sign in again.
Note

The sign-on policy overrides the Keep-me signed in session. This means that even though a user is signed in using Keep-me signed in, after the session expires, if the policy requires reauthentication or multifactor authentication (MFA), then the user is challenged to reauthenticate or challenged to provide MFA.

Only use Keep me signed in private or personal computers or devices.

Supported Browsers

Oracle Cloud Infrastructure supports the following browsers and versions:

  • Google Chrome 80 or later
  • Safari 12.1 or later
  • Firefox 62 or later (Private Browsing mode is not supported)*

* Troubleshooting signing in with Firefox:

If you are having trouble signing in to the Console using the Firefox browser, it might be due to one of the following conditions:

If none of the above resolves your issue, contact Oracle Support. In your problem description, make sure you specify whether you are using Firefox or Firefox ESR.

How do I know if I am in Private Browsing mode?

When you are in Private Browsing mode, a mask icon is displayed in the upper right corner of your Firefox window.

Need Help Signing In to an Identity Domain?

The following are common sign-in issues and possible resolutions. If you don't find your issues, contact your administrator. Your administrator will contact Oracle support, if needed.
Issue Resolution
Invalid username or password.

Check that you are signing in with the correct credentials and to the correct tenancy and domain. The tenancy and domain can be found in the welcome mail you received.

If your password has expired or you’ve forgotten it, you will need to reset your password. See Resetting Your Password If You Forgot It.

Inactive or deactivated account.

If you’ve not activated your account, you will have to do so. Use the activation link in the Welcome mail.

If your account is deactivated, you will need to contact your administrator to have it reactivated. Administrator contact information can be found in your welcome mail.

Web browser issues.

Unsupported browsers or private browsing. See Supported Browsers.

Caching issues. Your web browser cache might contain outdated information from previously visited web pages causing unintended sign-in issues. Follow your web browser instructions to clear your web browser cache and try to sign in again.

Stale browser session. If you are using a supported browser and cleared your web browser cache, follow your web browser instructions to refresh your browser.

Multi-factor or device authentication issues.

See Managing My Profile Information and Settings and Managing 2-Step Verification.