Requesting a Limit Increase for Database Resources

Prerequisites: To request a limits increase for your Oracle Database@Azure subscription, you need to know your Azure subscription's availability zone mapping for the Azure region where you want to increase limits. Note that mapping differs between Azure subscriptions, and therefore you need to find the mappng for the particular subscription you are using with Oracle Database@Azure.

To get Azure availability zone mapping:

Follow the instructions in Task 6: Find the Azure Availability Zone Mapping to find the availability zone mapping using the Azure CLI or Cloud Shell.

In the Azure CLI or Cloud Shell output for availability zone mapping, copy the availabilityZoneMappings section of the output into a text file to use when requesting the limits increase in the OCI Console. For example:

{
   "availabilityZoneMappings": [
	 {
	   "logicalZone": "1",           <------EXAMPLE MAPPING, WILL DIFFER BY SUBSCRIPTION
	   "physicalZone": "eastus-az2"  <------EXAMPLE MAPPING, WILL DIFFER BY SUBSCRIPTION
	 },
	 {
	   "logicalZone": "2",
	   "physicalZone": "eastus-az3"
	 },
	 {
	   "logicalZone": "3",
	   "physicalZone": "eastus-az1"
	 }

You will paste this section of the output into Limit Increase screen in the OCI Console, as discussed in the following steps.

To request a limits increase:

1. Open the Console, then select the region you want for the limit increase. See Get to Know the Console and Working in Regions for more information.
2. Open the navigation menu  and select Governance & Administration.
3. Under Tenancy Management, select Limits, Quotas and Usage.

4. Select the following values:

   • Service: Database
   • Scope: Pick any OCI Availability domain (for example, "US-ASHBURN-AD-1").
   • Subscription: Select your Oracle Database@AWS subscription.
   • Compartment: Select the root compartment for your OCI tenancy.
5. In the table of resource limits, note the Service Limit, Usage and Available values for the resource you need a limit increase for. For example, if you're interest in Exadata storage servers, the Service Limit displays the current maximum number of storage servers that you can provision in the selected Availability domain. The Usage value shows the number of storage servers you have already provisioned, and the Available value shows the number of servers you can still provision with the current service limit.
6. To open a service limit increase ticket, select the Actions menu () for the row that displays the resource you're interested in, then select Open Support Request.
7. On the Support Options panel, select Request a Limit Increase.
8. In the Support Chat panel, select Limit Increase, then select Limit Increase again at the bottom of the displayed text.
9. On the Support Options page, select the Limit Increase tab.

10. Select the following values:

    • Service Catagory: Database
    • Resource: Select the resource that you want to increase limits for. For example: "Exadata X9M Database Server Count".
    • Subscription: Enter your multicloud Oracle Database@AWS subscription. The subscription ends with the string "ORACLEDBATAWS".

11. In the availability domains section, enter a new service limit value for the OCI availability domain that you want to increase the limit in. If you don't know which availability domain to select, use the first displayed availability domain. For example: hqkx:US-ASHBURN-AD-1 is one of the three availability domains for the OCI US East (Ashburn) region. The number you enter will be the new maximum value for the limit. For example: If your current limit is 20, and you enter 25, your new limit will be 25 (an increase of 5).

    
12. In the Reason for request field, enter the AWS availability zone where you want the limit increase to take effect. Enter any extra instructions that you want Oracle Support to have for this request. If you use more than one AWS subscription, ensure the AWS availability zone you specify is from the subscription you use for Oracle Database@AWS.
13. Select Create Support Request.