Creating a Support Request

Learn how to create and manage support requests on the Marketplace console. There are various support options to help you with your queries which include documentation, chatting with the support team, visiting the support center, posting your question to our forum, and submitting your feedback.

Some services allow you to create support requests for individual resources while viewing them in the Oracle Cloud Infrastructure Console. When you create a support request from the resource details page, the support ticket automatically includes relevant details about the resource from the General Information section of the page. If you are contacting support for the first time, ensure you add an email ID to your user account.

To create and manage support requests on the Marketplace console, do the following:

1. On the console, click the Support button ().

2. Under Request Help, Click Create Support Request to open the Support Options form.

3. Enter the following:

   • Issue Summary: Enter a title that summarizes your issue. Avoid entering confidential information.
   • Describe Your Issue: Provide a brief overview of your issue.
     • Include all the information that My Oracle Support requires to route and respond to your request. For example, "I am unable to connect to my compute instance."
     • Include troubleshooting steps taken and any available test results.
   • Select the severity level for this request.
   Note
   
   Optionally, you can include the tenancy, region of launch, opc-request-id displayed on the console, listingId attempted to launch details in the description, to help resolve your query effectively.

4. Optionally, click Show the information we've gathered to see the resource details included in the support request.

5. Click Create Request.