Oracle Cloud Infrastructure Documentation

Support Information

This topic provides information on how to get help with OracleDB for Azure.

Contact Oracle Support

To get help with OracleDB for Azure, open a support request from the OracleDB for Azure portal. See Submitting a Support Request for instructions.

If you have an urgent issue, you can call Oracle support using the instructions in this section. Be sure to tell your Oracle Support Agent that your issue is related to OracleDB for Azure.

  1. Call 1-800-223-1711. If you are outside of the United States, visit Oracle Support Contacts Global Directory to find contact information for your country or region.
  2. Choose option "2" to open a new Service Request (SR).
  3. Choose option "4" for "unsure".
  4. Let the agent know that you have an issue with your multicloud system, and the name of the product. An internal Service Request will be opened on your behalf and an OCI support engineer will contact you directly.