Getting Details for a Support Request
Get the details for a support request in Support Management. Visibility of support requests is controlled by the support request's associated user group and the privileges assigned to the current user account.
Access Prerequisites
Configure your Oracle support account to get access to support requests.
- On the page that lists support requests, select the support request that you want to work with. If you need help finding the list page or the support request, see Listing Support Requests.
The details page opens and displays information about the support request.
A "[Read-only]" label for a support request indicates that your user account is limited to view privileges within the user group that's specified for the support request. To update the service request, ask the Customer User Administrator (CUA) to assign you edit privileges within the related user group.
Use the oci support incident get command and required parameters to get details for a support request:
oci support incident get --incident-key <support-request-id> [OPTIONS]With line breaks:
oci support incident get \ --incident-key <support-request-id> \ [OPTIONS]For a complete list of parameters and values for CLI commands, see the CLI Command Reference.
Run the GetIncident operation to get details for a support request.