Oracle Cloud Infrastructure Documentation

Viewing and Managing Contacts

You can view the list of contacts that have been configured for a DB system. You can also add, edit, and remove contacts of the DB system.

When customer contacts are set, Oracle sends notifications to the specified email addresses for HeatWave DB system related issues. Contacts in the customer contacts list receive operational notices and announcements as well as scheduled and unplanned maintenance notifications.

You can perform the following on the Console:

Viewing Contacts Using the Console

Use the Console to view the contacts of a DB system.

  1. Open the navigation menu, and select Databases, and under HeatWave MySQL select DB systems.
  2. Choose the compartment from the List scope.
  3. In the list of DB systems, click the name of the DB system to open the DB system details page.
  4. Click the DB system information tab.
  5. Under the Maintenance section, in the Customer contacts field, click Manage.
The Manage contacts panel opens and show the list of email addresses of all configured contacts.

Adding Contacts Using the Console

Use the Console to add contacts to a DB system.

You have opened the Manage contacts panel.
  1. In the Manage contacts panel, click Add contacts.
  2. In the Add contacts panel, enter the email address of a new contact. To add multiple contacts, click the Add contact button to create an additional Contact email field.
    Note

    You can add up to a maximum of 10 contacts including those that are already added. Duplicate and invalid email addresses are not allowed.
  3. After you are done, click Add contacts at the bottom to save the new contacts.
The email addresses of new contacts have been added to the DB system.

Editing Contacts Using the Console

Use the Console to edit contacts of a DB system.

You have opened the Manage contacts panel.
  1. Do one of the following on the Manage contacts panel:
    • To edit one or more contacts, select all the contacts that you want to edit by enabling the check boxes on the left of the email addresses. Then, click Edit.
    • To edit one contact, identify the email address of the contact to change. Click the Action menu on the right of the email address and select Edit contact.
  2. The Edit contacts panel opens and lists the selected contacts. You can change the email addresses of the contacts.
  3. After you are done, click Save changes.
The changes are saved to the customer contacts of the DB system.

Removing Contacts Using the Console

Use the Console to remove contacts from a DB system.

You have opened the Manage contacts panel.
  1. Do one of the following on the Manage contacts panel:
    • To remove one or more contacts, select all the contacts that you want to remove by enabling the check boxes on the left of the email addresses. Then, click Remove.
    • To remove one contact, identify the email address of the contact to be removed. Click the Action menu on the right of the email address and select Remove.
  2. The Confirm remove contact dialog lists all email addresses of contacts to be removed. If the list is correct, click Remove to confirm. Otherwise, click Cancel to abort.
The selected contacts are removed from the DB system.