Signing In to Identity Domains

This topic provides assistance if you need help with signing in to an identity domain in the Oracle Cloud Infrastructure Console.

Before you begin

Before you begin troubleshooting your sign-in issues, ensure that you:

Are using a supported browser. Supported browsers are listed below.
Have your sign-in information. Sign-in information includes:
- Username and password.
- Tenancy and identity domain you need to sign in to.
- Your administrator's contact information.
Note

Username, tenancy, identity domain, and administrator contact information can be found in your welcome mail.

Using Keep me signed in

If the administrator has enabled Keep me signed in and the current sign-on policy allows it, then you see the option in the sign-in window. Administrators configure a sign-on policy to specify the allowed duration for a signed-in session and how long a signed-in session can be inactive before having to sign in again. If you check Keep me signed in, then you're able to access an identity domain without having to sign in again.

Note

The sign-on policy overrides the Keep-me signed in session. This means that even though a user is signed in using Keep-me signed in, after the session expires, if the policy requires reauthentication or multifactor authentication (MFA), then the user is challenged to reauthenticate or challenged to provide MFA.

Only use Keep me signed in private or personal computers or devices.

See:

Supported Browsers

Oracle Cloud Infrastructure supports the following browsers and versions:

Google Chrome 80 or later
Safari 12.1 or later
Firefox 62 or later (Private Browsing mode isn't supported)*
Edge 104 or later

Troubleshooting signing in with Firefox

If you are having trouble signing in to the Console using the Firefox browser, it might be because of one of the following conditions:

You are in Private Browsing mode. The Console doesn't support Private Browsing mode. Open a new session of Firefox with Private Browsing turned off. If you require Private Browsing, you can set Firefox's dom.indexedDB.privateBrowsing.enabled preference to true to allow the Console to save login-related information to local storage. For more information, see https://support.mozilla.org/en-US/kb/about-config-editor-firefox.
You aren't on the latest version of Firefox. Upgrade to the latest version. To check to see if you are on the latest version, follow these instructions: https://support.mozilla.org/en-US/kb/find-what-version-firefox-you-are-using

When checking the version, note whether you are using Firefox or Firefox ESR.
Your Firefox user profile is corrupted. To fix this issue:
1. Upgrade to the latest version of Firefox.
2. Create a new user profile and open Firefox with the new profile. See Mozilla Support for instructions on how to create a new user profile: https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

If none of the preceding suggestions resolves your issue, contact Oracle Support. In your problem description, ensure you specify whether you are using Firefox or Firefox ESR.

How do I know if I am in Private Browsing mode?

When you are in Private Browsing mode, a mask icon is displayed in the upper right corner of your Firefox window.

Need Help Signing In to an Identity Domain?

The following are common sign-in issues and possible resolutions. If you don't find your issues, contact your administrator. Your administrator will contact Oracle support, if needed.

Issue	Resolution
Can't use your default sign in method.	If you have set up more than one 2-step verification method or at least one 2-step verification method and a bypass code, then you can switch to an alternative login method when you can't use your default. See Signing In to an Identity Domain Using an Alternative Login Method.
Invalid username or password.	Check that you are signing in with the correct credentials and to the correct tenancy and domain. The tenancy and domain can be found in the welcome mail you received. If your password has expired or you have forgotten it, you will need to reset your password. See Resetting Your Password If You Forgot It.
Inactive or deactivated account.	If you haven't activated your account, you will have to do so. Use the activation link in the Welcome mail. If your account is deactivated, you will need to contact your administrator to have it reactivated. Administrator contact information can be found in your welcome mail.
Web browser issues.	Unsupported browsers or private browsing. See Supported Browsers. Caching issues. Your web browser cache might contain outdated information from previously visited web pages causing unintended sign-in issues. Follow your web browser instructions to clear your web browser cache and try to sign in again. Stale browser session. If you are using a supported browser and cleared your web browser cache, follow your web browser instructions to refresh your browser.
Multifactor or device authentication issues.	See Managing My Profile Information and Settings and Managing 2-Step Verification.

Next Steps

Get to know the Console. See Get to Know the Console.

Follow guided tutorials to launch your first instance, add users, or put data into object storage.

Begin setting up your tenancy for other users. See Learn Best Practices for Setting Up Your Tenancy.