Creating a Support Request
Create a support request in Support Management.
Support requests are available to paid accounts only. Customers using only Always Free resources and customers using Free Tier accounts aren't eligible for Oracle Support. If you need support, use Support Chat and Cloud Customer Connect.
You can create support requests in the following ways:
- Creating a Technical Support Request
- Creating a Billing Support Request
- Creating a Service Limit Increase Request
Following are basic steps to create a support request of any type.
The detail page opens for the submitted request.
My Oracle Support reviews the request and sends a confirmation email to the address provided in the primary contact details. If Oracle requires more information about your request, then a follow-up email is sent to the address provided in the primary contact details.
Use the oci support incident create command and required parameters to create a support request:
oci support incident create --problem-type <type-of-support-request> --compartment-id <compartment-ocid> --csi <customer-support-identifier> --description <text> --severity <level> --title <text> [OPTIONS]
With line breaks:
oci support incident create \ --problem-type <type-of-support-request> \ --compartment-id <compartment-ocid> \ --csi <customer-support-identifier> \ --description <text> \ --severity <level> \ --title <text> \ [OPTIONS]
For a complete list of parameters and values for CLI commands, see the CLI Command Reference.
Run the CreateIncident operation to create a technical support request.