Oracle Cloud Infrastructure Documentation

Attaching a File to a Technical Support Request

Attach a file to a technical support request in Support Management.

This task can be performed in the Console only, for technical support requests only.

Note

Attached files can be deleted using My Oracle Cloud Support only.

Before You Begin

To update a support request, your user account must have edit privileges within the user group that's specified for the support request. If you see a "read-only" indicator on the service request, or if you can't view the service request, ask the Customer User Administrator (CUA) to assign you edit privileges within the related user group.

Steps

  1. On the page that lists support requests, select the support request that you want to work with. If you need help finding the list page or the support request, see Listing Support Requests.
  2. On the details page for the support request, under Ticket Activity, select Attachments.
  3. Select Upload File.
  4. In the Upload File dialog box, drag a file or browse for a file to upload.
    Files can't exceed 100 MB and can't be executable.
  5. Select Upload.