Reopening a Billing Support Request
Reopen a closed billing support request in Support Management.
You can reopen only closed billing support requests. A billing support request shows "Billing Support" for Support Request Type in the Console, and "ACCOUNT" for
problemType in an API response (Incident Reference). You can't reopen technical support or limit increase requests after they're closed. For information about support request types, see Creating a Support Request.Before You Begin
To update a support request, your user account must have edit privileges within the user group that's specified for the support request. If you see a "read-only" indicator on the service request, or if you can't view the service request, ask the Customer User Administrator (CUA) to assign you edit privileges within the related user group.
Access Prerequisites
Configure your Oracle support account to get access to support requests.
- On the page that lists support requests, select the support request that you want to work with. If you need help finding the list page or the support request, see Listing Support Requests.
- On the details page for the support request, select Reopen Ticket.
- In the Reopen Ticket dialog box, enter a reason for reopening the request, then select Reopen Ticket.
Use the oci support incident update command and required parameters to reopen a billing support request:
oci support incident update --activity-type REOPEN --comments <text> --incident-key <support-request-id> --type activity [OPTIONS]With line breaks:
oci support incident update \ --activity-type REOPEN \ --comments <text> \ --incident-key <support-request-id> \ --type activity \ [OPTIONS]For a complete list of parameters and values for CLI commands, see the CLI Command Reference.
Run the UpdateIncident operation to reopen a billing support request. Set
activityTypetoREOPEN.