Analyzing Changes
Use the change widgets on the Pulse Dashboard to analyze Requests for Change (RFCs).
See the following sections:
Upcoming Changes Widget
The Upcoming Changes widget displays all change requests associated with production environments that have been scheduled between the current day and the next 30 days and all change requests requiring customer intervention:
-
Scheduled - The number of change requests associated with production environments which will be applied in the next 30 days.
-
Sev 1 Awaiting Customer - The number of Severity 1 change requests associated with production environments, which have the Awaiting Customer, Awaiting Customer Approval, Awaiting Customer UAT or Customer Working substatus.
Clicking the Scheduled or the Sev 1 Awaiting Customer widgets opens the Scheduled Changes and, respectively, the Sev1 Awaiting Customer Changes tables only if there is at least one scheduled change request or one Severity 1 change request with the substatuses above:
-
RFC ID: Specifies the RFC identifier from My Oracle Support.
-
Environment: Indicates the environment the change request is associated with.
-
Subject: Provides a short description of the change request, as entered in My Oracle Support.
-
Type: Specifies the type the change request is associated with in My Oracle Support.
-
Planned Start Date (UTC): Indicates the date when the change request is scheduled to begin.
-
Planned End Date (UTC): Indicates the date when the change request is scheduled to complete.
-
Severity: Specifies the impact that the change request has on your organization's services.
Use the Scheduled Changes or Sev1 Awaiting Customer Changes tables to:
-
open the View RFC page on the My Oracle Support portal. To do this, click any row in the table.
-
sort records, as explained in the Sorting Records section in Working with Oracle Pulse.
-
export data, as explained in the Exporting Data section in Working with Oracle Pulse.
If there are no scheduled or Severity 1 change requests, clicking any of these widgets opens the Changes menu at Customer Level. For more information about the Changes menu at Customer Level, see Using the Change Management Reports.